Website information · Updated 2 November 2026
Cancellations and refunds
The distinction between an enquiry, an agreed project and a payment.
1. The portfolio is not a bookshop
This policy accompanies the document-design portfolio of Tina Marie Collier-Duncan, legally identified as Tina Marie Collier-Duncan, at 732 Richmond St, Rockwell City, IA 50579, United States. The site displays fictional publication studies but sells no book, report, subscription or downloadable edition. Its enquiry form does not collect payment. Reading an example or opening an email draft therefore creates no website order requiring a return or repayment. A later commissioned layout is a separate matter, with its own agreed scope and commercial conditions. The following sections explain what should be addressed in that actual context.
2. Before accepting a publication brief
An outline of a publication, a question about page count or a discussion of a sample spread can remain exploratory. Neither party should assume that such a conversation accepts a fee or commits to a production schedule. If you decide not to proceed, state that in the correspondence. Chargeable sample work or editorial preparation should be identified before it begins. The local form’s preview is only a message-building step, and closing it is not cancellation of a project already agreed by some separate means.
3. Layout stages and completed work
An actual agreement may distinguish a sample layout, complete typesetting, proof revisions and final output. It should set the related payment and approval arrangements, including what happens if the work is stopped. A cancellation question needs to consider the agreed position and the stage reached. This page does not impose a standard deposit forfeiture, percentage deduction or automatic refund window. Applicable rights remain relevant. A fictional annual report shown in the portfolio tells you nothing about the financial terms of your own publication commission.
4. Copy changes, pauses and cancellation
A revised manuscript, additional chapters or a different output format can affect the remaining layout. If the publication changes or needs to pause, identify the relevant agreement, approved pages and work that should stop. Discuss whether existing proofs or files remain usable and how later corrections would be handled. Do not treat a change request as automatic authorisation for new paid work. Conversely, a stopped project does not by itself settle rights in completed layouts; that belongs in the agreement and the resolution of the specific engagement.
5. Information needed for a payment question
Use [email protected] to identify the project, agreement, stage, payment reference when relevant, and the outcome sought. Please do not send bank passwords or full payment-card details. Printing, binding, font licences, image permissions and other services can be supplied under independent arrangements. Their costs and cancellation rules should be checked with the appropriate participant rather than assumed to fall within the designer’s control. A first review message usually needs the relevant reference and explanation, not a complete confidential manuscript or unrelated contributor information.
6. Resolution, files and future editions
Any agreed outcome should explain the status of outstanding tasks, final or editable files, usage permission and payments connected to the commission. No refund can be calculated by the portfolio because it holds no on-site payment account. Response and processing periods should not be inferred from this notice. Mandatory legal protections are not excluded. Dated 2 November 2026, this page describes the present enquiry-only workflow and does not silently amend an existing contract, a printer’s order or the scope of a later edition.